Refund Policy

1. No charge at signup. You are not charged when you engage our services or provide a payment method. There is therefore nothing to refund before our fee is charged. You may stop at any time before the CRA approves your claim, at no cost. If your agreement includes section 4(i), that section is an exception: our fee (and any mailing charge) still applies in the cases it describes.

2. When a fee is charged. Our flat, capped fee is charged only if the CRA approves your Disability Tax Credit claim, at the time set out in the Services Agreement: when the CRA approves your claim if no retroactive years are approved, or after the CRA has issued the notices of reassessment for the approved years if one or more are approved. If the CRA does not approve your claim, no fee is charged. Where a $20 mailing charge applies under Section 4(c) of the Services Agreement, it is refunded on the same terms as the service fee.

3. Refunds after a charge. Because a fee is charged only after approval, a refund applies only to a fee that has already been charged. Where we have charged a fee and agree to refund it (for example, to correct an error), the refund is issued to the original payment method.

4. Denial and objection. If the CRA denies your claim, you are not charged, and we prepare and handle a formal objection at no additional charge, as described in the Services Agreement. Our obligation ends upon the CRA's reassessment of the objection.

5. Advance payment (if applicable). Where you have instead paid a fee in advance, and the CRA denies your claim and the formal objection does not succeed, we will refund the full amount you paid within thirty (30) days of the conclusion of the objection.